COMPLAINTS PROCEDURE
It is our intention to provide you with a high level of customer service at all times. If there are occasions when we do not meet your expectations, please contact Mr M T Yates either verbally or in writing, who will take details of your concerns. We will acknowledge in writing, advising you of our understanding of your concerns and attempt to address them within five working days. If our investigations take longer, we will provide you with an update and a timescale for our full and final response. If we cannot satisfy your complaint, you may be entitled to refer it to the Financial Ombudsman Service. This must be done within 6 months of receiving our full and final response. Please contact us using the following methods:
In writing
Complaints ManagerCoverSupermarket
141-145 Central Drive
Blackpool
Lancashire
FY1 5EE
Phone us
0808 143 44 00*
For our joint protection, calls may be recorded and monitored
Email Us
complaints@Insure4LessThan.com